Improving the Customer Experience -
A One Day Training Course for Cinema Managers
11th November 2019 - Central London
Following the success of previous training courses, CTC; the global cinema technology network proudly presents its brand new one day training course designed for cinema managers and small cinema operators.
Aimed at cinema managers, this course delivered by industry experts aims to provide fascinating insights on how to improve profitability, get an increased understanding of the customer their journey and provide a better overall experience for movie goers.
Outline Agenda:
09:00 - Registration.
09:30 - Welcome and introduction.
09:40 - The customer journey - an in depth look at your customers journey from buying a ticket through to the auditorium and beyond and the exhibitor opportunities along the way.
10:40 - Coffee break.
11:00 - Distributor marketing – An exploration of distribution activities in movie marketing with in depth analytics.
12:15 - Lunch.
13:00 - Best presentation practice and how to spot the common faults in the auditorium.
13:45 - Interrogating pre-sales to plan for your customers' visit.
14:10 - The Art of Showmanship – An interactive discussion about what makes a great cinema presentation.
14:30 - Future technology – Industry experts look at key new technologies which may find their way in to the cinema space.
14:45 - Q&A.
15:00 - Close.